Return Policy & Guarantees
After-sale policy / Return Policy:
Please purchase it from authorized channel,to ensure every buyers maintenance privileges;
Keeping your purchase documents/invoice in case of maintenance;
On the occasion of an item arrives faulty, please contact us the moment it was signed and keep it unused. When confirmed, a refund or replacement will be offered right after the faulty one was returned.
1) If this item is in your possession more than 7 days, it is considered usedand we have the right to decline your claim.
2). All returned items SHOULD BE in the original packaging and the tracking number and shipping company should be suggested,also detailed reason for the return, and your po# etc..
3). 12 months free repair service for the devices(not including new parts cost). 3 months for the accessories.
4）Return for repairing :
4.1 Within 3 months in receiving the devices , shipping cost is bear by both seller and buyer in half.
4.2 After 3 months , shipping cost should be bear all by buyer .
Please note : items will be sent back to either China or US Up air agent for repair .