AFTER SERVICE POL

The GTEN INNOVATION warranty on warrantable components remains in effect for lengths of time defined in warrantable components list from the date of the first costumer purchase.


MAIN BOARD WARRANTY



AIRCRAFT BATTERY WARRANTY




The GTEN INNOVATION warranty on warrantable components remains in effect for lengths of time defined in warrantable components list from the date of the first costumer purchase.


WHO IS PROTECTED BY THIS WARRANTY

Except as specified below, the The GTEN INNOVATION warranty covers all defects in material and workmanship. GTEN INNOVATION reserves the right to replace a discontinued model with a comparable model. Any replacement parts may be new or rebuilt.


WHAT IS NOT COVERED BY THIS WARRANTY

The following are not covered: damage caused by accident, misuse (i.e. exceeding maximum takeoff weight, operating with a defective or aged part, operating with a low charged or defective battery), abuse, weather(operating in weather or environment i.e. electromagnetic environment and strong interference that is not suitable for flying), product


Return for repairing :

Orders from this Website:

 ◊ Within 3 months in receiving the devices, shipping cost is bear by both seller and buyer in half. 

 ◊  After 3 months , shipping cost should be bear all by buyer .

 Please note : items will be sent back to either China or US UPair's  agent for repair  service.


Introduction.

 

Shenzhen GTEN INNOVATION Co., Ltd. (GTEN” or “We”) sincerely wants our customers to be satisfied with the UPair Drones that they purchase from us, but we understand that from time to time a customer may be dissatisfied, a product could be defective, or a customer may simply have a change of mind about a purchase.

 

Please purchase it from authorized channel,to ensure every buyers maintenance privileges;

Keeping your purchase documents/invoice in case of maintenance;

On the occasion of an item arrives faulty, please contact us the moment it was signed and keep it unused. When confirmed, a refund or replacement will be offered right after the faulty one was returned.

1) If this item is in your possession more than 7 days, it is considered used and we have the right to decline your claim.

2). All returned items SHOULD BE in the original packaging and the tracking number and shipping company should be suggested,also detailed reason for the return, and your po# etc.. 

3). 12 months free repair service for the devices(not including new parts cost). 3 months for the accessories.

4Return for repairing :

 4.1  Within 3 months in receiving the devices , shipping cost is bear by both seller and buyer in half. 

 4.2  After 3 months , shipping cost should be bear all by buyer .

 Please note : items will be sent back to either China or US Up air agent for repair .


The GTEN INNOVATION warranty on warrantable components remains in effect for lengths of time defined in warrantable components list from the date of the first costumer purchase.


MAIN BOARD WARRANTY



AIRCRAFT BATTERY WARRANTY




The GTEN INNOVATION warranty on warrantable components remains in effect for lengths of time defined in warrantable components list from the date of the first costumer purchase.


WHO IS PROTECTED BY THIS WARRANTY

Except as specified below, the The GTEN INNOVATION warranty covers all defects in material and workmanship. GTEN INNOVATION reserves the right to replace a discontinued model with a comparable model. Any replacement parts may be new or rebuilt.


WHAT IS NOT COVERED BY THIS WARRANTY

The following are not covered: damage caused by accident, misuse (i.e. exceeding maximum takeoff weight, operating with a defective or aged part, operating with a low charged or defective battery), abuse, weather(operating in weather or environment i.e. electromagnetic environment and strong interference that is not suitable for flying), product


Return for repairing :

Orders from this Website:

 ◊ Within 3 months in receiving the devices, shipping cost is bear by both seller and buyer in half. 

 ◊  After 3 months , shipping cost should be bear all by buyer .

 Please note : items will be sent back to either China or US UPair's  agent for repair  service.


Introduction.

 

Shenzhen GTEN INNOVATION Co., Ltd. (GTEN” or “We”) sincerely wants our customers to be satisfied with the UPair Drones that they purchase from us, but we understand that from time to time a customer may be dissatisfied, a product could be defective, or a customer may simply have a change of mind about a purchase.

 

Please purchase it from authorized channel,to ensure every buyers maintenance privileges;

Keeping your purchase documents/invoice in case of maintenance;

On the occasion of an item arrives faulty, please contact us the moment it was signed and keep it unused. When confirmed, a refund or replacement will be offered right after the faulty one was returned.

1) If this item is in your possession more than 7 days, it is considered used and we have the right to decline your claim.

2). All returned items SHOULD BE in the original packaging and the tracking number and shipping company should be suggested,also detailed reason for the return, and your po# etc.. 

3). 12 months free repair service for the devices(not including new parts cost). 3 months for the accessories.

4Return for repairing :

 4.1  Within 3 months in receiving the devices , shipping cost is bear by both seller and buyer in half. 

 4.2  After 3 months , shipping cost should be bear all by buyer .

 Please note : items will be sent back to either China or US Up air agent for repair .